By placing an order with us, you acknowledge and accept the terms of service, including our refund policy, at checkout. You are required to check a box confirming your acceptance of these terms before completing your order.
Our 30-day return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, ensure the item is unworn, unused, with tags attached, in its original packaging, and retains its original smell.
Product Care and Warranty
Please note that once the product is worn, damage may occur due to washing, contact with sharp objects, or exposure to rough textures. The durability of our products is significantly influenced by proper care. As such, we cannot provide a warranty for items that have been worn, as we cannot control or verify the care provided to the product.
Fees and Charges
– Returns will have a shipping fee deducted from the total refund amount.
– For non-defective items, such as change of mind or incorrect size selection, a $5 restocking fee per item plus shipping will apply.
– If you received free shipping, a standard fee of $9.99 will be used to calculate the shipping portion.
– Orders from HI, AK, Mexico, Canada, UK, and Europe are classified as refund-exempt regions. For returns from these regions, a $20 restocking fee and a $2.5 per unit return shipping and handling fee will apply.
– Sale or discounted items, or items purchased using coupons, are not eligible for returns, but can be exchanged.
Easy Returns and Exchanges Process
Initiate your return or exchange quickly and easily at our dedicated returns center:
Damages and Issues
Upon receiving your order, inspect the item for any defects, damages, or discrepancies. If you encounter any issues, contact us immediately for resolution.
For hygienic reasons, we cannot accept returns of certain items, such as underwear or swimwear that have been tried on. To return these items, confirm that you have not tried them on. Items purchased on sale or with coupons are also non-returnable, but can be exchanged.
Items purchased from the Sale section or those with a % discount displayed next to their price, as shown on the website, are considered clearance items and are non-returnable and non-exchangeable. Please note that all sales of these items are final.
For a swift exchange, use our dedicated returns center to obtain an exchange authorization.
Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method. Note that processing times may vary for banks and credit card companies.
Import Taxes and Fees
Shipping fees do not cover local or import taxes. The customer is responsible for paying necessary taxes to release packages and ensure final delivery. Refusal to pay import tax fees or returned packages will render you ineligible for refunds